Testimonials

I truly believe that Mari– Luise and her team are raising the bar incredibly high for the whole industry ,when it comes to customer service and professional advice. Our experience with Zello was beyond our expectations! I am tempted to use words like “swell“ and “super” to describe purchasing a home from Zello, as these words evoke time gone by when customer service was king and nothing was too much trouble. I have a feeling these words may have a resurgence as Zello are bringing back the good old fashioned service values that so many people have long forgotten. I only hope we can continue a great relationship with Zello in our future real estate dealings.

Meghann and Caleb

I would just like to say that I had an extremely pleasant experience dealing with the team at Zello, when I recently bought my house.

From the very first inspection of the property when I met Mari-Luise, I have felt extremely comfortable and got a sense of dealing with down-to-earth professionals with a helpful can-do attitude. It was quite a refreshing change after a plethora of impersonal exchanges with a range of ex-used car salesmen converted real-estate agents.

There is no better proof of how perfect everything went since then, other than the fact that only a few weeks later I was already living in the new property.

 It goes without saying that if I ever need to buy, sell or rent property, the team at Zello will be my first port of call.

 Thank you. Lucian Kafka"

I would like to comment on my recent experience with dealing with Zello and especially in dealing with Mari-luise.

The service provided by was proffesional and prompt, the experience of doing business with someone like Mari-Luise is good as I felt she gave us all the needed information to make a decision. We purchased a property which was what we wanted and she helped on the negotiation and assisted at all times. She was always available to call and if I left a message she got back as soon as she could. My overall experience with Mari-Luise is that she is a proffesional in all aspects and runs a team of proffesional friendly staff." Abdul Moos

"It has been a pleasure to market and sell our property with you, and the rest of your team. Thankyou a thousand times over.
I understand that there is an awful lot of 'behind the scenes' work that goes into a successful sale. We especially thankyou for all the phone-tagging across the Tasman. Miriam and I really appreciated your enthusiasm, professionalism and expert advice in all matters pertaining to the sale". Thanks, Lisa Hawkins

"John and myself are very pleased that, under your charge, the sale of our long-time residence was achieved smoothly, striking a smart price under the current (difficult) market circumstances and against the less-than-perfect state of our property, and within a very reasonable time frame.

From our investigations and interviews of at least four other of your competitors, you stood out as most sincere and serious in dealing with the sale – a big and probably nervous deal for most average families I imagine – with sensitivity, respect and a great deal of common (professional, I should say) sense. This initial judgment of ours was eventually borne out. Some other real estate agencies came through to us that our sale would just be yet another case which, once they clinched it, would deliver x% of commission and publicity value for them through the ads we’d pay for. All they have to do is to put our sale through the routine process and their reward is guaranteed. Your orientation is geared towards achieving the best possible price for us, backed by ambitious pledges, with your own interests at stake. You’ve delivered, revealing considerable experience and skill in the sales process that probably were pivotal to the sales results rather than a result of pure luck.

We were initially thinking of a more aggressive (certainly more expensive) sales campaign, which would certainly help splash Raine and Horne Glebe’s name more on the newspaper. Rather than going along with that, you focused on the cost effectiveness of such a move and the timing of it, if needed at all, explaining to us clearly the rationale underpinning your view. The latter seemed sensible to us, hence we accepted it and it’s proved to be a wise approach. This once again has shown you have our best interests in mind.

Through this sale experience, you have instilled in us further confidence in your professional expertise in this whole business of property sales as well as in your ethical approach in having your clients’ interest at heart.

We certainly are prepared to recommend other perspective vendors to sell their homes through you. We have already sort of done so in one case over the past few weeks. We wish very much you would get the deal."

Eva To (and John Percy).